Privacy Policy

This Privacy Policy describes how Epic Valve ("we," "us," or "our") collects, uses, and discloses your information when you visit our website www.epicvalve.com (the "Site") and use our services.

1. Information We Collect

We may collect personal information that you provide directly to us, such as when you:

  • Request a Quote or Information: Name, company name, email address, phone number, shipping address, and details about your project requirements.
  • Create an Account: Username, password, and contact information.
  • Contact Us: Information you provide in your communications with us.

We also collect certain information automatically when you visit our Site, including:

  • Log Data: Your IP address, browser type, operating system, referring web pages, and the dates/times of your visit.
  • Cookies and Tracking Technologies: We use cookies to operate and administer our Site, and to improve your experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Site.
  • Process and respond to your orders, quote requests, and inquiries.
  • Communicate with you, including sending technical notices, updates, and marketing communications that may be of interest to you. You can opt-out of marketing communications at any time.
  • Improve our Site, products, and services.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors to facilitate transactions.
  • Shipping and logistics partners to deliver your orders.
  • Hosting and IT service providers.

These third parties are only provided with the information necessary to perform their services and are obligated to protect your information.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.